Frequently Asked Questions (FAQs)






Patients

The aim is that our health villages and medical centres will provide all primary care services for every member of the community under one roof – doctor consultations, minor procedures, basic laboratory services, pharmacy and so forth.  This provides a single point of care for our patients many of whom travel from one place to the next to find the care that they need.

The company name is inspired by Epione, the Greek Goddess of the soothing of pain, and that is exactly what we aim to do. Epione was the wife of the medicine-god Asklepios (Aslcepius), and the mother of the five Asklepiades (Asclepiades): Hygeia (Good Health), Panakeia (Cure-All), Iaso (Healing), Aigle (Radiance), and Akeso (Curing).

So how does one pronounce it? Is it Eh-pee-Own or Eh-pee-One? It’s the first – we pronounce it as eh-p-ee-aw-n. Although, a Greek friend recently told us it’s probably more like eh-p-ee-aw-n-ee. You’re welcome to choose what you prefer.

EHV Rosebank is open from:

  • Monday to Friday from 8am to 5pm
  • Saturday from 9am to 12pm

Please also note that you are welcome to contact your doctor in line with their own preferences. Our doctors are also able to conduct virtual consultations and monitor you remotely when you grant them access to your electronic healthcare record on epione.net

Download the epione.net app and search for any of our affiliated GPs. Currently, 

Dr Samantha Fee and Dr Siân Basnett are practicing at the Rosebank Epione Health Village. Book an appointment at a time that is convenient for you. 

While this booking method helps our doctors, practice managers and patients to co-ordinate appointments most efficiently, you can still of course also call us on

 +27 (0) 11 880 5349, during office hours:

  • Monday to Friday from 8am to 5pm
  • Saturday from 9am to 12pm

Alternatively, you can also email our practice managers and digital enablement officers to make other arrangements best suited to your needs: nkazi@epionehv.com and munya@epionehv.com.

Please note that in future, our availability will increase as we add more doctors to our team.

Our FREE epione.net is the only web and mobile-based platform in Africa that connects all healthcare stakeholders collaborating on a patient’s care – starting and ending with the patient themselves. As a patient you can use it to search for and book appointments with GPs; own and access your healthcare records 24/7; add and manage family members as dependents, and so much more: https://epione.net/patients/ It’s super easy to download it  – just search for the epione.net patient app in either the Apple App Store, or Google Play Store.

It’s super easy. Just search for the epione.net patient app in either the Apple App Store, or Google Play Store.

https://apps.apple.com/app/id1487920012https://play.google.com/store/apps/details?id=net.epione.patient&hl=en_ZA&gl=US

We welcome walk-in patients. A friendly face from our tribe will try their best to assist you with what you need.

As part of our response to the COVID-19 pandemic, we enhanced our epione.net platform to enable us to conduct a contactless digital screening process to reduce the need for patients and members of our tribe to risk having to constantly touch and sanitize pen and paper. Those who do not pass the screening at entry will be asked to reschedule their visit until they are symptom-free (unless otherwise arranged with their doctor). 

Once inside, we adhere to strict COVID-19 prevention protocols to keep everybody as safe as possible.  Everyone is required to wear their mask and sanitize when entering the premises.

We will soon be offering COVID-19 PCR testing with extremely fast turnaround times as an end-to-end solution to our patients and presenting a safe and secure environment for all.

Did you know that if you’ve had your COVID-19 test with a facility on our epione.net platform, you can view your results in-app and download them for printing? We’ve partnered with labs such as Lancet Laboratories and Pathcare to make testing for travel that much easier. We add on new lab locations over time, so keep checking if there isn’t one close to you yet.

This is a practice where payment is made up-front. For health and safety reasons, we hope you’ll understand that we prefer not to handle actual cash because we would rather not have  to designate some poor soul with the risky task of having to sit in the back sanitising notes and coins! 

Payment can be made via a POS card machine and Snapscan. If you’d like your medical aid/ health insurance to pay for your healthcare bills don’t worry – we will generate an invoice for you that you can use to claim costs back from your medical aid /health insurance.

We, the tribe, do our best to ensure that our Village is self-sustaining and benefits local communities. For example, in designing the facility we used a local architect firm, and artisans from the local community for furniture creation and design. It was important to us to have the local community take part in building our village.

You’re welcome to contact us on hello@epionehv.com

Doctors

So many reasons! Please check out our full value proposition for you and your patients here: Our Value Proposition

Our main aim is to ensure that a patient’s journey is seamless end-to-end, and that all patient information pertaining to a patient’s case is collected and stored under our “vault”. This makes it so much easier for healthcare stakeholders collaborating on a patient’s case to have secure access to one true source of information. Since EHV doctors will refer patients to doctors outside of EHV, we encourage you to please sign up for the epione.net platform for referrals from our doctors, and to promote care coordination, collaboration and information consistency for your patients: https://app.epione.net/#/sign-up.

Patients can search for primary healthcare clinicians directly on epoine.net and EHV doctors can electronically refer patients to specialists using the platform. You can check out more here: